If you are not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of receipt of the shipment in its original condition. Items returned within 30 days must be in the original packaging and not have been worn or damaged.

To ensure proper handling of your return, please call our customer service center at 1-800-842-6920 to obtain a Return Authorization number (RA#). We cannot guarantee proper handling of your return if a Return Authorization number is not obtained.

Evigna Brand Insight does not accept returns on custom order merchandise.

The Client Services Team processes, services and provides follow-up for all of your orders for in-stock (and/or drop ship), Digital Catalog merchandise. In-stock web store merchandise is any merchandise that is ordered exactly as it appears in this Jaguar Digital Catalog. Please call us any time you have a question about your catalog order. We are here to service The Jaguar Collection catalog Monday through Friday, 8:30 AM to 6:00 PM EST, excluding holidays.

For US Orders
Toll Free Phone: 800-842-6920
Toll-Free Fax: 800-842-6710
Email: jaguar@evigna.com
Web: www.jaguarusa.com/collection

*Please note that it is imperative for Dealers, Employees and Corporate customers to contact Client Services at 800-842-6920 prior to placing your first order on-line. Please be prepared to verify your contact information including your Dealer Code/Corporate number and email address. Once Client Services has verified the information in our system, you will use your email address as your log in for the web store under the MY ACCOUNT section. You will then be prompted to create a password of your choosing. Please contact Client Services if you have any questions.

*We cannot ship to PO or APO boxes.

NOTE TO WHOLESALE DEALERS: Dealer pricing will be honored for orders meeting a minimum requirement of $250.00 per order. If this requirement is not met, retail pricing will default.

For Mexico Orders
*Orders via placed via web are not available at this time. Please contact your local retailer to place an order.

The Jaguar Collection is pleased to provide you with the most competitive quotes, the quickest delivery, and the most innovative ideas for custom merchandise. Custom merchandise is anything not found in the Jaguar Collection Digital Catalog. You can also customize the merchandise in the catalog with your individual retailer logo. You can call us or email your custom ideas to the Account Management Team who will contact you promptly to discuss your ideas further. Please click here to locate your Account Management Team.

Please click here to locate your ShopBlue Account Management Team.

Evigna features all the recognized names in premiums you've come to trust, such as: Rolex®, Seiko®, Waterford®, Mont Blanc®, Lenox®, Howard Miller®, Hartmann®, Coach Leather®, Cartier®, Bulova®, Carhartt® and many more!

Please click here to locate your Jaguar Collection Account Management Team.

All orders are placed in the US are payable in U.S. dollars. No C.O.D. You can pay for your order via credit card, purchase order and p/e-cards.

*For all international orders, only credit cards will be accepted.

Visa, MasterCard and American Express are accepted. Credit Card orders must include the following information:

Type of card
Cardholder name
Cardholder number
Expiration date
Telephone #

Orders placed using a purchase order must contain the PO# and should be accompanied by a faxed or emailed copy of the PO. If you are faxing or mailing the PO only to confirm, please mark your PO as "confirming PO" so we do not duplicate your order.

The Evigna Brand Insight Sales & Marketing Team creates your catalog/Digital Catalog, monitors quality and communicates with Jaguar about all aspects of the program. Have an idea for an item you would like to see featured in The Jaguar Collection Digital Catalog? A special project outside the scope of the catalog or custom ordering? Not sure who to call? We’re here for you! Please contact Client Services now!

In addition to online ordering, you may choose to order by phone, fax, mail, email or web (US customers only). Please see below for more information.

*For Mexico, please contact your local retailer to place an order.

Orders can be faxed 24 hours a day, 7 days a week.

Toll Free Fax: 800-842-6710

You can call the Jaguar Collection Client Services Team toll-free Monday-Friday, 8:30 a.m. to 6:00 p.m., EST, excluding holidays.

Toll Free Phone: 800-842-6920

Mail orders can be sent to:

Evigna
Attention: Jaguar Collection Client Services
800 Tech Row
Madison Heights, MI 48071

US email orders can be sent to: jaguar@evigna.com

If you have any questions concerning your order, please contact a Client Services Representative. They are available to take your calls Monday - Friday, 8:30 a.m. to 6:00 p.m., EST at 800-842-6920, excluding holidays.

Gift Certificates are available for sale in $50.00 increments. All gift certificates will be purchased and redeemed at retail pricing- no discounts apply. No cash or credit will be offered for unused portions of gift certificate at time of redemption. Evigna Brand Insight will only accept Evigna issued gift certificates.

Gift Certificate orders must be mailed to Evigna for processing. Your original gift certificate must be included with your order. We cannot process gift certificate orders sent in with photocopied gift certificates.

If you have any questions, please contact Client Services at 800-842-6920.

Please send your gift certificate order to:

Evigna
Attention: Jaguar Collection Client Services
800 Tech Row
Madison Heights, MI 48071

Some states require that we collect tax on your purchase amount. Orders shipped to the following states are subject to sales tax: DC, IL, IN, MD, MI, NY, SC, and TN. Should state tax rates or laws change, we are required to collect the tax in effect on the date of your order.

Evigna Brand Insight will ship all in-stock orders within 5 business days after we receive your order. All in-stock orders are shipped FOB Madison Heights, Michigan. All orders must include complete shipping information: recipient name, complete address, telephone number, fax number, email address, and preferred shipping method.

Unless otherwise specified, your order will ship via UPS Ground service and the charges will be added to your invoice. If you request overnight or airfrieght, Evigna Brand Insight will bill you at the carrier's published rates and add $10.00 to cover the cost of expedited service. Expedited and same day shipment requests must be received before 2:00 P.M. Eastern Standard Time. Airfreight services will be invoiced to you separately.

You will receive an Automatic Shipment Notification (ASN) from Evigna Brand Insight when you order in-stock merchandise, if your package is shipped via UPS or Federal Express, and you provide us with your email address. This notification is generated within a few hours after your package ships. This notification contains a description of your order and a link for you to be able to track your shipment.

Orders shipping directly from the factory (drop ship) will use the most cost-effective method, unless otherwise specified. These shipping charges are pre-paid and added to your invoice.

*We cannot ship to PO or APO boxes.

Same day rush service is available for shipments sent to addresses within the continental U.S. only. Please call Client Services to confirm your rush request by 2:00 P.M. Eastern Standard Time to ensure that your package will ship on the same day. Additional charges may apply. Orders requiring next-day or two-day air delivery can also be shipped on your UPS or FedEx account number to take advantage of your company’s shipping discounts. Please provide us with your 9-digit Federal Express number or your UPS number when you place your order. If this information is not provided, we will ship on Evigna Brand Insight's account and add the freight charges to your invoice.

Rush service is not available for international orders. Please allow 2-3 weeks for delivery.

Jaguar Collection merchandise can be shipped to any country in our country code list. International shipments will be shipped as complete orders only, unless requested in writing (meaning that if any item is on backorder, we will delay the entire shipment until all merchandise is available). All requests for international shipments should included the recipient country, all area codes and phone numbers.

All payments for international orders must be made in U.S. dollars. All required charges for duties, tariffs, and taxes are additional and will either be collected upon delivery by the carrier, billed on your account, or follow on a separate and later Evigna Brand Insight invoice.

International orders are shipped via UPS International unless otherwise specified. Evigna Brand Insight will invoice your international freight charges at the carrier's published rates. All international orders are subject to a handling charge/document fee of $15.00 that is in addition to actual freight charges that are determined by weight and method of shipment. International orders will be subject to duties and taxes, which are the responsibility of the recipient.

If you wish to use an alternate carrier, please provide us with the company name, your account number with the carrier, a contact name, and a phone number for the carrier in the United States.

Rush service is not available for international orders. Please allow 2-3 weeks for delivery.

Customs restrictions may apply to some products. Customer will be responsible for any duty and tax charges.

We cannot ship to PO or APO boxes.

For international orders, payment can be made by credit card only. We accept Visa, MasterCard and American Express. No open term invoicing is available for international shipments.

A $250.00 minimum order is required.

All items pictured on this web site are warehoused as shown for prompt delivery and are subject to availability at the time of your order. If your selected merchandise is not available, a Client Services Representative will notify you and offer substitutions whenever possible.

PLEASE NOTE: While we make every effort to ensure the accuracy of our catalog information, occasionally errors may occur. We reserve the right to make corrections. Due to the exclusivity and limited availability of certain items in this catalog, some items may only be available "while supplies last".

Online shoppers will receive an email acknowledgement from The Jaguar Collection Digital Catalog immediately after order is placed. This email acknowledgement does not include sales tax.

Applicable sales tax will be calculated at the time of order processing and will be reflected on your second order confirmation detailing your Evigna Brand Insight sales order number and item availability.

All online orders should receive a second order acknowledgement either by fax, phone or email within 2 business days from Evigna Brand Insight. If you do not receive this acknowledgement, please call a Client Services Representative at 800-842-6920.

In-stock merchandise normally ships within 2 business days of your order being received. Please allow applicable time for delivery based on ship method from Evigna Brand Insight. Non-stock catalog items normally ship within 3-6 weeks but shipping times can vary by item.

Like many online commerce sites, Evigna Brand Insight uses cookies to provide a personalized shopping experience. Most browsers (including Netscape Navigator and Microsoft Internet Explorer versions 2.0 and later) support cookies. You may not be able to shop online if you are using an older browser or if your browser is configured to not accept cookies.

Since online commerce sites deal with sensitive data, Evigna Brand Insight encrypts all transmissions containing personal data using 128-bit Secured Sockets Layer (SSL) protocol. You may not be able to shop online if your browser does not support SSL or you are accessing the Internet from behind a firewall that prohibits SSL transactions.

When you submit an order, it is transmitted securely to Evigna Brand Insight in an encrypted message. For further information on contacting Evigna Brand Insight in Madison Heights, MI, please refer to your contact list.

Microsoft Internet Explorer 6.0 or later

Netscape Navigator 7.0 or later

Opera 7.0 or later

Firefox 1.2 or later

Monitor Resolution of 1024 x 768

By "secure," we mean that the Online Store uses the SSL protocol. Our web servers are capable of delivering 128-bit encryption. However, your browser ultimately determines the exact level of encryption, not by the server. For example, if your browser is capable of communicating using 128 bits, the server will use 128-bit encryption. If your browser is only able to communicate using 40-bit encryption, then the server will use 40-bit encryption.